Accounting
& Billing
Frequently Asked Billing/Accounting
Questions
Statements and Invoices:
Q: When are statements and invoices
sent?
A: In most cases, your statement/invoice
is sent 12 days prior to the due date. If you have auto pay via your
credit card you will receive the statement on the actual due date.
Q: How will I receive my statement
or invoice?
A: We send statements/invoices via
email for all personal accounts. Business accounts are normally sent
via email unless postal mail is specifically requested.
Q: Can I receive my personal account
invoice via postal mail?
A: You can chose to receive your
bill via postal mail, but there is an additional $1 per month charge for
this service. In November 2004 All Speed decided to pass along the
saving from email billing and reduced all personal accounts by $2/month.
The $1 charge helps recover the additional cost and time of postal mail
already refunded to you in the monthly charge.
Q: Why do I always get a new statement
after I have already paid my bill?
A: After your payment is added to
our accounting system you will receive a new statement showing that the
payment was received and that (in most cases) your account is up to date.
This allows you to verify that your payment was received and processed.
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Payments:
Q: Can I have you automatically
charge my credit card each month?
A: Yes, we can have your
monthly payment automatically charged to your credit card each month
on it's due date. There are several advantages including eliminating
late charges due to forgotten payments.
Q: Can I make a one-time payment
on my credit card?
A: Yes, if you normally make
payments via other methods you can make one-time, or set amount payments
via your credit card.
Q: Can I pay by cash or check?
A: Yes, we do not have the
aversion to cash displayed by many other providers.
Q: What credit cards do your
accept?
A: At this time we accept
Visa, Master Card and the Discover Card.
Q: Do you accept payment via
Brand X auto payment service?
A: We have many customers
who use automated payment programs from banks or other providers. As long
as they are able to make a payment via one of our approved methods we will
accept payments made in that manner.
Q: When is my payment actually
due?
A: Like almost all ISP's,
All Speed bills for the current months (or other period) service, due at
the beginning of that service period. This means that if your payment
period starts on the 1st of the month, full payment for that month is also
due on the 1st day of the month.
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Late Charges:
Q: When is my payment late:
A: Your payment is late if
not received by the due date. Statements and invoices will normally
be sent 12 days prior to the due date.
Q: If the due date in Sunday
and I pay on Monday, will I get a late charge?
A: Our late charges are added
automatically by our accounting system. To help problems like the
one listed above (and simple mistakes) late charges are not added until
8 days after the due date. By that time (if we have your correct
email), you should have received a couple of payment reminders.
Q: Can I change the due date?
A: If your own income schedule
makes it difficult to make payments on time we may be able to change the
due date to one that will allow you to keep your account balance current.
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Suspensions & Disconnections:
Voluntary Disconnections
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Special Arrangements:
Q: I have cash flow problems
this month, can you work with me?
A: Yes, in fact if you are going
to have difficulty in making a payment we prefer hearing from you to work
out an alternative schedule before the payment becomes past due.
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Your can reach our billing department via
email by sending an email to billing@allspeed.us
You can reach us via telephone at (970)
245-9110.
Our mailing address (or walk in) is:
All Speed Internet Services
ATTN: Billing
2754 compass Drive #302
Grand Junction, CO 81506
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